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Terms and conditions

General

A deposit of 50% of your total party fee is required to secure your event booking and acceptance of our terms and conditions. We do expect the customer to adhere to our play rules as outlined on the rules board. In the event of a cancellation by the customer, your deposit will be non-refundable. The booking date can be changed depending on availability up to 72 hours before your event.

In the event that The Buzz Party Co has to cancel your booking due to unforeseen circumstances, your deposit and final payment will be reimbursed in full. 

Our bookings are for 4 hours to allow 45 minutes/60 minutes either side of your event for set up and clear away time. Please make sure that you allow for this time when booking a venue. Please make sure there is enough room for set up as we are not responsible for moving furniture.

Outdoor & At Home Bookings

Party bookings can be made outdoors during the months April to September. If it is forecast to rain on the day of your booking, you must have an appropriate indoor/covered space to set up.

Our soft play equipment can become very hot when out in the sun. We recommend having it set up in a shaded area. Please supervise children and do not allow them to use the soft play if it becomes too hot.

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To see our full Outdoor and At Home Hire Policy, please CLICK HERE.

Soft Play and Gymnastics Party Hire

By hiring gymnastics equipment from Rebound Gymnastics Club and The Buzz Party Co, you acknowledge and agree to the following terms and conditions:

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  1. Acknowledgment of Risk: You understand and accept that the use of soft play and gymnastics equipment involves inherent risks, including but not limited to the potential for injuries. These risks are voluntarily assumed by you and all participants.

  2. Responsibility for Safety: You are responsible for ensuring that the equipment is used safely and appropriately. Supervision by a responsible adult is required at all times when the equipment is in use.

  3. No Liability: Rebound Gymnastics Club and The Buzz Party Co are not liable for any injuries, accidents, or damages that may occur during the use of the hired equipment. This includes, but is not limited to, any physical injuries sustained by participants.

  4. Indemnification: You agree to indemnify and hold harmless Rebound Gymnastics Club and The Buzz Party Co from any and all claims, liabilities, damages, and expenses arising from the use of the soft play and gymnastics equipment.

Delivery and Set-up

  1. Free Delivery: The Buzz Party Co offers free delivery within a 15-mile radius of Plymouth.

  2. Additional Mileage Charges: For locations beyond the 15-mile radius, additional mileage charges will apply. Please use our Contact Us form to enquire about the specific rates for your location.

  3. Set-Up: Our team will handle the set-up of all hired equipment to ensure everything is safely and correctly assembled.

  4. Access Requirements: Please ensure there is suitable access to the set-up location. Inform us in advance of any potential obstacles or restrictions.

  5. Timing: Delivery and set-up will be scheduled in advance and confirmed with you. Please ensure someone is available at the delivery location to facilitate the process.

  6. Safety: Our team will provide a brief safety overview once the set-up is complete. It is your responsibility to ensure the equipment is used safely and as intended.​

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Thank you for choosing The Buzz Party Co for your event needs. If you have any questions or special requirements, please do not hesitate to contact us via our Contact Us form.

Photography

The Buzz Party Co may take photos of the event styling and setup for promotional purposes. These photos may be used on our website and social media pages Any photos of children in attendance will not be used without express permission from their parents or guardians. We prioritise the privacy and safety of all children.

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